Character

Character and skill improvement is a process of ongoing improvement or progression, a constant upward spiral. The personal side of total quality means  total integrity around your value system – and part of that value system means you are always getting better, personally and professionally.

Continuous improvement basically means you are never content with something being half-right. Your customers certainly wont be content. And if you work at getting accurate feedback from them, you will be motivated and challenged to improve – either improve or perish.

Yet feedback is the vital lunch of champions. Champions are continuously getting feedback, and they listen and learn from it, to improve their performance day-by-day.

from: PRINCIPLE CENTERED LEADERSHIP – by STEPHEN R. COVEY – PRINCIPLES OF TOTAL QUALITY, pg 225

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